RETURNS

If there is an issue with your order, you can contact us within 14 days after receiving it.

Returned items should be unused and kept in their original condition.

We are unable to accept returns for items that were made specifically on request or customized.

Refunds are issued after the returned item is received and reviewed. Processing time is typically 5–10 business days.

Please contact us before sending anything back so we can confirm the return.

A person in a mustard yellow shirt knitting with white yarn while sitting at a glass table. On the table, there is a mug with a red and white glazed pattern, filled with a hot beverage, and a ball of white yarn.